Shipping & Returns

Shipping Policy. Orders are processed within 2-3 business days. At this time, we ship to addresses that are located within the continental United States and Canada only. Orders can be cancelled providing you contact us before your order ships. Once your products have shipped, we cannot cancel your order. In-stock items ship within 24 to 48 hours (excluding weekends and holidays). 

If you would like to cancel your order, please email us at contact@pourandpenchant.com

Shipping Rates & Delivery Estimates. Rates for shipping are calculated based on the weight of your package, your location and the speed of delivery. We are continually trying to find ways of decreasing the cost of shipping and handling so we can pass these savings on to our customers. At checkout, you will be provided with discounted shipping options including shipping method and estimated delivery time from USPS and UPS.

Receive free standard shipping on individual orders or shipments of $100 or greater with code FREESHIP at checkout. Free shipping is calculated based on your merchandise order total before any applicable sales taxes are applied. Promotional and sale merchandise are exempt from free shipping. Free shipping cannot be combined with any other offer or promotional discount code. Only one promotional discount code can be used at checkout per order.

Shipment Confirmation & Order Tracking. You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Our typical shipping time is 48 hours on in-stock merchandise. In the rare event we are out of stock on the item you have selected, you will be notified via email. Your card will not be charged if we are out of stock.

Returns & Exchanges. We gladly accept returns and exchanges. You can return or exchange unused items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange. Only regular priced items may be refunded. Promotional and sale items are non-refundable.

If you would like to return or exchange an item, please email us at contact@pourandpenchant.com