AUTUMN & HOLIDAY PREORDER
Hello, and thank you for stopping by our online store. Starting on July 1, 2024, we will be introducing an exclusive preordering system, making our candles available for preorder only.
As we practice conscious consumerism, we encourage you to place your candle orders sooner rather than later. Our made-to-order items require additional processing time. Once your order is complete, you will receive a tracking number. Please allow 4 weeks for delivery. Transit times will vary depending on your location.
AUTUMN & HOLIDAY 2024 Preorders Start July 10, 2024, and will be open through November 11, 2024. Preorders are guaranteed to arrive before the December 25th Holiday, giving you peace of mind about your holiday preparations.
IMPORTANT DEADLINE: November 11, 2024, is the LAST DAY to place a holiday preorder. Our website will not be stocked this season, and you will not be able to purchase candles after November 11th for delivery before December 25th.
Preorders placed between November 1 and November 11 will ship on Monday, November 25, 2024.
PREORDER FAQs
Starting on July 1, 2024, we will be introducing an exclusive preordering system, making our candles available for preorder only. An item on preorder means it was not in stock at the time of order. After you place your order, the product is created specifically for you!
Preorders ship out as indicated on the individual product page. If your order is time-sensitive, we recommend planning your order a few weeks in advance.
Only select fragrances from our Autumn, Holiday, Classic and Black Label Collections are available for preorder. Products shown as Sold Out are no longer available and are not part of our preorder program.
We hope to expand preorders for additional products in the future!
Since our preorder candles are made-to-order, they will ship outside our regular fulfillment timeframes. Preorders ship from our production studio as indicated on the product page, and arrive 5-7 business days after your order ships. A tracking number will be emailed after your order leaves our studio.
Orders will ship as soon as they are ready! The earlier you order, the sooner your candles will arrive. Our first Holiday Preorders ship out on Monday, August 5, 2024, and our last preorders will ship on Monday, December 2, 2024.
November 11, 2024, is the final day for preordering your candles.
This season, we will not be stocking our website, and all online orders must be preordered before 11/11. This is a limited-time opportunity, so don't miss your chance to secure your autumn and holiday candles.
A preorder is an order for retail candles currently published on our website handpoured especially for you.
A custom candle order is poured into a vintage vessel of your choice and requires additional production time. The last day to order a custom candle is October 1, 2024, and will ship on Monday, December 2, 2024.
Preorders are processed and hand poured in small batches, and we are unable to expedite orders. Orders are processed in the order they are received.
If your order is time-sensitive, we recommend placing your order before October 1, 2024, to ensure delivery before Thanksgiving.
Since preorders are custom orders, they cannot be canceled after the order is submitted. We recommend making sure that all details are correct before completing your order.
All preorders will be shipped and are not eligible for pickup.
Since preordered items are made-to-order, they are not eligible for return.
Holiday Corporate Orders
September 1: Corporate Holiday orders are due by EOD. A 50% deposit is required to secure materials and production time.
Materials and production time are limited, and corporate orders must be placed before September 1, 2024. We have limited inventory, and orders placed after September 1, 2024, will incur a 30% rush processing fee.
Why a rush production fee? Our suppliers carry limited materials and the longer you wait to place an order, the less likely we can accommodate last minute orders. To fulfill a custom order after September 1, 2024, we will have to purchase additional materials at higher prices and elevated carrier charges. We can not absorb these charges and increases will be passed on to buyers.